About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/ Department:
To strengthen our IT production support team we are looking for someone with profound knowledge in IT Helpdesk Analyst who is also familiar with a financial service environment (ideally Fund Administration).
The key responsibilities of the role include:
Skills/ Qualifications:
The successful candidate will benefit from having:
To strengthen our IT production support team we are looking for someone with profound knowledge in IT Helpdesk Analyst who is also familiar with a financial service environment (ideally Fund Administration).
The key responsibilities of the role include:
- Providing 1st line technical support to customers – taking enquiries by phone and email
- Dealing with problems for hardware, mainly Laptops and printers, and software programs, mainly Excel, Adobe, Word, Outlook, MSTeams
- Asking questions about the problem and explaining possible solutions
- Dealing with common or basic technical issues such as missing user rights
- Dealing Access related issues like Passwords, 2FA, 1FA, Accounts blocked, Passwords expired
- Dealing with connections problems for Citrix users or users working from home.
- Updating knowledge bases with details of common problems which customers can view online
- Passing calls to a team of 2nd line support analysts if the problem is more complex
- Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.
- Dealing with new joiner onboarding and login assistance
Skills/ Qualifications:
The successful candidate will benefit from having:
- Phone support experience.
- Technical Service desk or technical call center experience .
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- ITSM ticketing tools.
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel and MS-Outlook
- Internet browsers (e.g. Explorer, Chrome),
- Support for laptop, desktops, and printers
- Fluent in English (German, Luxembourgish, French being an advantage)
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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